Check and Read Our Terms and Conditions Here

Terms & Conditions

[last updated February 2021]

Legal Agreement

Our online services are made available by Makeup 4 Brides (Australia) Pty Ltd ABN 67 102 874 424 of O. Box 5909, Maroochydore BC, QLD 4558, Australia and is part of a group of websites, with associated social media, including the following:
4 Brides – http://www.4brides.com.au
Makeup4 Brides
Hair 4 Brides
M4bPro – https://m4b-pro.myshopify.com/
When you read words that refer to the names of our websites, or our brands, “4 Brides”, “us”, “our” or “we”, it means Makeup 4 Brides (Australia) Pty Ltd, and the words “you”, “user” or “your” means you, the visitor to our websites, 4 Brides Marketplace, and all social media pages we provide (collectively called our “online services”).
By using any of our online services you are agreeing to be automatically bound by these terms and conditions, see What’s Covered [link]. We encourage you to carefully read and understand these terms before using our online services. If you don’t agree, your remedy is to stop using our online services.
The Marketplace is our online sales platform to help other people sell their goods and services. Our responsibility is limited to providing sellers and buyers access to that platform. We do not otherwise have any control or oversight of transactions conducted via that platform.
We reserve the right to change, amend, update or modify our online services.
We may also update our terms and conditions from time to time and the new provisions will apply from the end of the month in which they are updated, so we recommend that you re-visit these terms and conditions when you use our online services.
If any part of these terms and conditions is determined to be invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the terms and conditions will continue in effect.
These terms and conditions together with our privacy policy, other public legal terms, forms or policies on our website, and our FAQ’s the entire agreement between you and us in respect of your use of our online services.

What’s Covered?

General Terms of Use
Using the 4 Brides Marketplace – For Brides
Using the 4 Brides Marketplace – For Marketplace Suppliers
Privacy
Payments, Shipping and Refunds
Disclaimer
Resolving Disputes
Code of Ethics
FAQ’s

Feedback, comments or complaints

If you have any questions or wish to notify us about anything in relation to these terms and conditions, please contact [email protected] and we will usually respond to all enquiries within 5 business days.

End.

General Terms of Use

[Last updated February 2021]

No unlawful or prohibited use

As a condition of your use of our online services, you warrant that you will not use our online services for any purpose that is unlawful or prohibited by these terms and conditions.
You may not use our online services in any manner which could damage, disable, overburden, or impair our online services or interfere with any other party’s use and enjoyment of our online services. You agree not to hack into areas of our online services that are not intentionally made available to you.
You expressly agree not to:
use our online services as a lead generation tool for the benefit of your own business, or to manufacture “lists” in order to help your own business, without our prior approval;
engage in any internal or external spamming, or other similar actions;
engage in any acts which we deem unlawful, immoral, defamatory, misleading or deceptive, or acts which are in violation of these terms and conditions;
decompile, reverse engineer, or try to copy or imitate our online services or underlying content.
Use our online services in a manner that is detrimental to our business or business reputation.

Links disclaimer

Our online services may contain links to other websites (‘Linked Sites’). The Linked Sites are not under our control and we are not responsible for the contents of a Linked Site. We are not responsible for any form of transmission received from any Linked Site. Links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website, or any association with its operators.

Reviews and Feedback

You will receive an email asking for a review of the services you have received after the date of your booking. If you provide a review, we will cross reference that review with bookings made through the Marketplace to verify that you have received the service.
In providing a review you give us your irrevocable permission to publish that review on our online services with your name, the service, the month and year. We reserve the right to edit reviews, provided that any editing does not change the meaning of the review.

Images and item descriptions posted on our online services by third parties are the responsibility of those third parties and may be subject to copyright. You must seek permission from the third party before using any of their content.
The names of actual companies and products mentioned on our online services may be the trademarks of their respective owners. Any example companies, organizations, products, people and events depicted on our online services are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.
We own all the intellectual property rights in the contents of our online services, or have permission to use or display the material on our online services. You may not use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, promote, create derivative works, or in any way exploit or allow others to exploit any of our online services content in whole or in part except as expressly authorised by us. Please contact us if you require permission to reproduce any of the contents of our online services.
You warrant that you hold the necessary rights and interests to use any material you add to our online services or social media pages (your content) and that your content does not infringe any third party intellectual property rights, including copyright and trade mark, privacy, or other personal or proprietary rights. You irrevocably grant to us a world-wide, non-exclusive, royalty-free and perpetual licence and right to use your content and allow us to display your business name and trademarks on our online services;

You may access, download, or print material from the website for your personal use only. Sharing without prior permission and commercial use of any sort is expressly prohibited. You agree not to change or delete any copyright or proprietary notice from materials downloaded from our online services or any site accessible through our online services.
Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to our online services content or our intellectual property.

If you believe that there is material on our online services that infringes third party intellectual property rights, please contact us with sufficient information to enable us to determine who is the owner of the intellectual property and to form the reasonable belief that there has been an infringement, then we will remove it from our online services.
Be aware that you may be subject to liability if you knowingly make any misrepresentations when providing information to us.

Security

We aim to maintain the security of our online services, but do not guarantee the security of the website, our records, or your content. The 4 Brides Marketplace uses industry best practice data compliance encryption software. All payments are secured by third party payment gateways including Stripe and PayPal. We do not store your payment details.
We disclaim all liability for any computer virus or technological problems that we do not intentionally cause or that is beyond our control. You are encouraged to install and maintain up-to-date security software on your computer.

Access

Continuous accessibility to our online services is dependent upon our own internal practices eg maintenance, as well as third party services including internet service providers and hosting providers. As a result, our online services may be inaccessible from time to time.

Third party products and contributed content – disclaimer

We believe that Marketplace Suppliers who advertise via our Marketplace provide services of a professional We make no recommendations in respect of the services offered. We receive a commission on all sales made by our Marketplace Suppliers. Other than verifying the ABN number of a Marketplace Supplier and requiring them to agree to our Code of Conduct, we do not check the identity of a Marketplace Supplier. You must exercise your own judgment based on your own personal circumstances, before purchasing products or services.
From time to time, we may have articles, advice, blogs, columns and other content contributed to our online services by third parties (‘Contributed Content’). This is provided on an “as is” and “as available basis”. You must exercise your own judgment to determine the appropriateness or accuracy of this Contributed Content.

Limitation of liability

4 Brides Marketplace provide only the marketplace platform for use by buyers and sellers of makeup and hairstylist services. You agree to use the 4 Brides Marketplace at your own risk and you acknowledge that 4 Brides does not itself provide any makeup artist or hair stylist services, and so cannot be responsible for those services, or any consequences arising as a result of those services.
4 Brides will not be liable (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by a Marketplace Supplier, including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided. You must contact the Marketplace Supplier with your concerns.
We will not be liable to you or any other person or entity for any damages arising as a result of your use of our online services in any way, subject to the requirements of Australian Consumer Law.
Certain rights and remedies may be available under the Australian Consumer Law and may not be permitted to be excluded, restricted or modified. Apart from those that cannot be excluded, we exclude all conditions and warranties that may be implied by law.
To the extent permitted by law, our liability for breach of any implied warranty or condition that cannot be excluded is restricted, at our sole discretion to:
In the case of services:
to re-supply of services; or
pay the cost of re-supply of the services.
In the case of products:
replace the defective products; or
refund the cost of the defective products.
This limitation of liability survives any termination or expiration of this agreement, or your use of our online services.

Indemnity

You agree to indemnify and defend us from any claims, damages, liabilities, costs, or expenses (including without limitation court costs, collection costs, and reasonable legal fees) related to:

any claim arising as a result of content you post via our online services;
your unauthorised use of our online services, or products or services included or advertised on our online services;
any claims made for breach of intellectual property rights in respect of content you make available via our online services;
your breach of these terms and conditions.

Applicable law

This agreement is governed by the laws of Queensland, Australia and you consent to the exclusive jurisdiction and venue of courts in that State or the Federal Courts within Australia, in all disputes arising out of or relating to the use of our online services.
Use of our online services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms of use, including without limitation this paragraph. If you are resident in a jurisdiction where the use of our online services is unauthorized, it is your responsibility to stop using our online services.

Relationship

You agree that no joint venture, partnership, employment, or agency relationship exists between us and any supplier using our online services, or between you and us as a result of this agreement, or use of our online services.
Our performance of this agreement is subject to existing laws and legal process. Nothing contained in this agreement can be used to inhibit our right to comply with governmental, court and law enforcement requests or requirements relating to your use of our online services, or with regard to information provided to or gathered by us about your use of our online services.

End.

Using the 4 Brides Marketplace – For Brides

[Last updated February 2021]

Using the 4 Brides Marketplace

You can use the 4 Brides Marketplace to:

Search for makeup artists and hair stylists using a variety of search criteria;
Create and manage your account;
Create an ‘inspiration’ gallery to share with your Marketplace Supplier;
Save favourite Marketplace Suppliers without commitment;
Request and book appointments with Marketplace Suppliers;
Make payment for services booked through the 4 Brides Marketplace;
Review Marketplace Suppliers; and
Purchase products.

Create a 4 Brides Marketplace Account

You must be 18 years old to create an account and use our services or purchase any products.
To make bookings or purchase products you must create an account with 4 Brides. When creating an account, you agree to:
provide true and correct details when you set up your account;
keep your username and password secure and confidential and not to share your access with anyone else;
accept electronic communications from us (you may unsubscribe from these at any time although keep in mind that we will need to contact you if you have a current booking);
keep your contact details up to date;
remain responsible for any activity that occurs on your account, and cooperate fully with us to investigate any suspected unlawful, fraudulent or improper activity on your account;
make any payments due associated with your account when they are due;
contact us if you believe that your account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity or security breach;
authorise us to disclose financial information, card related profile and purchase behaviour to third party institutions such as banks and financial agencies (including without limitation Visa, Mastercard and American Express).
We reserve the right to suspend, terminate or disable your account if we believe that you are in breach of any of these terms and conditions.
You are solely responsible for the activity that occurs on your account, whether authorised by you or not, and may be liable for any loss to us or third parties caused as a result of the use of your account, whether by an authorised person or not.

Checking availability

Each Marketplace Supplier manages their own calendar. If available dates are not listed on the Marketplace Supplier’s profile, you must nominate a time and date when requesting a quote.
There is no guarantee a Marketplace Supplier will accept your request, or be available on the day you have requested.
Instant confirmation of availability is based upon:
a start time after 6.00am on the day of booking;
a minimum of 3 people obtaining services; and
booking is within the stylists travel inclusion zone.
If your requirements are different to the requirements above for instant confirmation, you will receive acknowledgement of your request for availability. Marketplace Suppliers should respond within 2 business days of your request.

Making a booking

You must pay a deposit within 14 days to secure your booking. If a deposit has not been paid, the booking will lapse, and the Marketplace Supplier will be able to take other bookings for that day and may not be available to you.
Once you have secured your booking by paying a deposit, the Marketplace Supplier will allocate that time exclusively to you, and not make other bookings.
Some details may not be available at the time of booking and may be completed later. You will not be able to complete your booking until you have filled in the minimum required information.

Changing a booking

Marketplace Suppliers confirm your booking based on the information you provide at the time. There is no guarantee that a Marketplace Supplier will still be able to provide services to you if you change your booking details.
You may update your booking details at any time up to 7 days before your booking date. It is usual for information about other wedding service providers, venues and exact address details to be added after the booking is confirmed.
Changes to your booking, such as a change in the number of people requiring services, or location, may result in a change in the cost of the booking.
Changing the date of a wedding day booking is a cancellation of booking.
Changing the date of a trial makeup or hairstyle booking, without cancellation, is subject to the availability of your Marketplace Supplier.
Changes to the start or finish time, number of people requiring services, or location to a place outside the travel inclusion zone for a wedding day booking may result in a booking cancellation and attract a cancellation fee. We recommend you contact your Marketplace Supplier before making these changes to determine if your change will result in a booking cancellation.

Cancelling a booking

Cancellation fees will apply if you cancel your booking.
For bookings cancelled more than 120 days before the booking date, all payments received for services will be refunded, less third-party transaction fees (such as PayPal fees).
Bookings cancelled between 30 – 120 days before the booking date will attract a cancellation fee equal to 50% of the quoted booking fee, plus third-party transaction fees.
Bookings cancelled less than 30 days before the booking date will attract a cancellation fee equal to 100% of the quoted booking fee.
Failure to pay instalments when due may result in your booking being cancelled. If your booking is cancelled due to non-payment, cancellation fees will still apply.

Payment terms

The person who makes the booking is responsible for payment in full.
A deposit of 25% of the quoted amount is payable to secure the booking. If payment of the deposit is not received within 14 days, the booking enquiry will lapse and not be confirmed.
A further 25% of the quoted amount is payable 60 days prior to the booking date, with the balance due 30 days prior to the booking date. If payment is not received when due, your booking may be cancelled, and you will receive notice of cancellation.
Final adjustments may be made on the day for additional products or services, such as false lashes, changes to hair styles, tattoo coverage or additional travel fees, payable within 7 days. Invoices will list all inclusions.

Service delivery on the day

Your Marketplace Supplier will arrive at your nominated address at the agreed time. You should look out for them, and have someone to ready to meet them and guide them to your rooms, particularly in a hotel venue. Any delay in the start time due to confusion at the venue is your responsibility.
Ensure that you have a power and a clear table top available for each Marketplace Supplier to use.
The environment must be smoke free and without pets or tripping hazards. For best results, an airconditioned environment is recommended, regardless the season. Heat and humidity can have a negative effect on hair and makeup results.
Each person having their makeup done should have a clean, makeup free skin. Each person having their hair done should have washed and dried their hair the day before.
Your Marketplace Supplier will complete the services to a professional standard within the time frame agreed in your booking.
Your Marketplace Supplier will do their best to re-create the look you have requested.
There is no guarantee that the look created will be an exact match to any images you have sourced for inspiration. Skin colour and condition, hair length and condition can all affect the ability to achieve a specific look.
If you are not happy with the look being created for you, you are encouraged to immediately raise this with your Marketplace Supplier and provide them the opportunity to fix the problem straight away, or create a new look. If you are still not happy with the result, then your Marketplace Supplier will remove your makeup or undo your hairstyle (which may include wetting it down), and you will not be charged for that service.
Upon completion, your Marketplace Supplier will finalise your booking on the Marketplace. At that time you are deemed to have accepted, and been satisfied with the services.

Feedback and reviews

You can provide feedback and reviews through your Marketplace account or social media. When providing reviews you agree to be accurate, factual and provide truthful information.
If you are dissatisfied in any way, we ask that you discuss the problems with us first.
If you submit a review about the services you grant us the right to publish your name and review on our online services. We reserve the right to edit a review or testimonial to reduce to the length or change the presentation, but without changing the meaning.
We reserve the right to remove a review that is written in language that could be seen to be insulting or derogatory, or which we deem, in our sole discretion, to be inaccurate or unfair.

End.

Using the 4 Brides Marketplace – For Marketplace Suppliers

[Last updated February 2021]

How it works

4 Brides is an online marketplace. Our online services provide a platform for introductions between people wanting to find makeup artists and hair stylists, and high quality Marketplace Suppliers who agree to a code of ethics.
The relationship between you and 4 Brides is one of independent contractors only. We do not employ you and you do not employ us. We act as your agent in helping you to find Brides and others who want your services, schedule bookings, invoice for services, collect payment and send payment to You.
There is no cost to you to apply for a Marketplace Supplier account, nor to establish a Marketplace Supplier profile after approval. We generate revenue by processing payment for all services booked with you through the 4 Brides Marketplace, and taking a commission on each sale before passing the balance on to you. See payment information below.
All costs associated with the marketing and promotion of the 4 Brides Marketplace are paid by 4 Brides.
We make no warranty, and offer no guarantee about the volume of work you will gain through the 4 Brides Marketplace.
We ask you to commit to using the 4 Brides Marketplace for a minimum of 12 months. It is usual to receive bookings with a long lead time before the wedding date and a minimum 12 month commitment allows you to see a booking through from start to delivery.

Using the 4 Brides Marketplace

As a Marketplace Supplier you can use the 4 Brides Marketplace to:

Create and manage your account;
Create a booking calendar with your available dates;
Create a pictorial portfolio of your work;
Set your own pricing for the services you offer, including flexible pricing for different times;
Easily keep track of communications with client and details about their event;
Receive payment for services booked through the 4 Brides Marketplace;
Build a catalogue of reviews from clients; and
Purchase products.

Apply for a 4 Brides Marketplace Supplier Account

To apply for Marketplace Supplier account, you must:
be 18 years old;
have your own Australian Business Number (ABN);
have your own reliable transport;
have your own equipment and products;
commit to using the Marketplace for a minimum of 12 months; and
You can apply to become a 4 Brides Marketplace Supplier by creating a basic profile. Your basic profile will not be visible on the website until approved. Your basic profile must include:
your business name, ABN and contact information;
a Paypal account (free to setup)
a brief summary of your experience as a hair stylist or makeup artist; and
at least 6 images of the type of work you would like to be doing in the wedding industry.
We will review your basic profile within 2 business days and either approve your application, reject your application, or seek further information. We are not obliged to provide reasons for rejecting your application.
If your application is approved, you will receive an email providing a link to complete the set up of your public profile. Your public profile will include the information provided in your application as well as a calendar for your availability. We will request other business information at that time to complete your setup. This information will not be available to the public.

Your Marketplace Supplier Account

When creating a Marketplace Supplier account, you agree to:
provide true and correct details when you setup your account;
keep your username and password secure and confidential and not to share your access with anyone else;
accept electronic communications from us (you may unsubscribe from these at any time however keep in mind we will need to contact you if you have current bookings);
keep your contact details up to date;
keep your payment details up to date, we will not be responsible for lost payments because your payment details are incorrect;
remain responsible for any activity that occurs on your account, and cooperate fully with us to investigate any suspected unlawful, fraudulent or improper activity on your account;
contact us if you believe that your account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity or security breach; and
authorise us to disclose financial information, card related profile and purchase behaviour to third party institutions such as banks and financial agencies (including without limitation Visa, Mastercard and American Express).
You are solely responsible for the activity that occurs on your account, whether authorised by you or not, and may be liable for any loss to us or third parties caused as a result of the use of your account, whether by an authorised person or not.

Your Marketplace Supplier Profile

Without limiting anything else in these terms and conditions, as a Marketplace Supplier you:
agree to promptly respond to enquiries you receive through the 4 Brides Marketplace;
agree not to disclose your direct contact details or other business name to any person making an enquiry or booking through the 4 Brides Marketplace, the system will automatically make your contact details available to the Bride once the booking has been confirmed;
agree that Brides and other users may rate your profile, products or services and provide reviews on our online services;
agree to keep your calendar availability updated at all times;
agree to ensure that the material you post to your profile complies with all relevant laws and regulations and does not contain any content that is prohibited or restricted by Australian law;
agree to ensure that advertisements or content do not contain anything that infringes upon or violates the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights;
will not include content on your profile that may be misleading or deceptive or contains defamatory statements or content;
agree to ensure any links or uploads are free from worms, viruses or other types of malicious or harmful programs or code;
irrevocably grant to us a world-wide, exclusive, royalty-free and perpetual licence and right to use your content and allows us to display your profile information and images on our online services;
warrant that you hold the necessary rights and interests to use any material you add to our online services or social media pages (your content) and that all of your content does not infringe any third party intellectual property rights, including copyright and trade mark rights; and
agree that we may remove or disable your profile in part or full at our sole discretion, if we believe your content or behaviour is in violation of our terms and conditions.
You can adjust your prices, change your availability, load new images and change your content at any time. We reserve the right to remove or require the amendment of any content, acting reasonably.
You are responsible for maintaining your online calendar availability. If you wish to block out periods for school holidays or other events when you will not be available, you must do that as soon as possible to avoid unnecessary confusion for potential customers. Calendar maintenance is important to the integrity of the Marketplace.
To support the integrity of the 4 Brides Marketplace, all photographs taken by you or professional photos obtained for bookings made through the 4 Brides Marketplace must only appear on your profile and not on other websites, social media platforms or business marketing.
Your Marketplace Supplier profile listing does not affect your ability to work with other promoters, platforms, or the operation of your own business. We do request that you take reasonable steps to protect the 4 Brides brands and reputation.

Service delivery on the day

You are responsible for being at the venue of the booking in sufficient time to setup and start service delivery within the timeframes of the booking.
If any additional services are provided on the day, you agree to upload the additional services details and costs to the 4 Brides Marketplace so the final invoice can be produced for the customer.
You agree to provide the services with due care, skill and diligence
4 Brides recommends you wear the 4 Brides shirt with sensible black bottoms on the day. Shirts can be purchased from 4 Brides. Customers will be invited to review your services, and a high level of personal grooming improves your presentation.
You are responsible for managing your customer relationships leading up to, and on the day of service delivery. We do not screen Brides or other customers in any way.
You are responsible for ensuring you have all equipment and products necessary for delivery of the services booked through the 4 Brides Marketplace.
You are encouraged to describe and list the products you use on your profile. Customers will be able to search product descriptions such as cruelty-free, hypoallergenic or organic products.
If the customer in not satisfied with your services on the day, they may discuss this with you and, if they request you to do so, you must re-do your work once in accordance with the customers wishes. You may not charge for additional time this takes. If the customer is still not happy, and you cannot negotiate any alternative outcome you are both happy with, you should offer to undo your services (remove make-up or hairstyle) and let the customer know that they will not be charged for your services. You must notify us if this scenario occurs.

Insurance coverage and services, you may not provide.
1. In some circumstances, your services will be covered by our global public liability insurance (‘master policy’). There are Excluded Services not covered by our master policy, and, as a condition of use of the 4 Bride Marketplace Platform, you may not offer or provide any of the Excluded Services. Remember, only make-up artist services and/or professional hairdressing services booked via the 4 Brides Marketplace are covered.
2. Excluded Services means:
  1. any puncturing, cutting, breaking, abrasion, removal or peeling of skin (for example, you could not do a chemical peel for a client or pierce an eyebrow of a client),
  2. the use of light heat energy (intense pulsed light), flash lamp, radio wave or laser therapy treatment (for example, you cannot offer ILP or similar services),

any lymphatic drainage massage or electrotherapy massage (for example, even if you are trained to provide these services, you may not offer them to clients you source via the 4 Brides Marketplace platform),

teeth whitening, or
the use of artificial sun tanning or heat treatment devices.

If you offer or provide Excluded Services, or other services not directly related to make-up artist services and/or professional hairdressing services:
1. our master insurance policy may not cover the services you provide, and
2. we may terminate our agreement with you and remove you the 4 Brides Marketplace platform, and

we may enforce other rights we may have against you, and

you may be liable for costs and damages.

There are excesses payable on our master insurance policy which you will be responsible for if you, or a third party (related to services you have provided), are eligible to make a claim.

4 Brides Commission

For every service delivered by you after a booking made through the 4 Brides Marketplace, you agree to pay 4 Brides a commission calculated at 20% of the booking fee invoiced to the Customer, plus any payment gateway transaction fees levied on the payment received from the Customer.
If a Customer cancels a booking and a cancellation fee is retained in accordance with the 4 Brides payment terms, you agree to pay to 4 Brides a commission of 20% of the cancellation fee paid by the Customer.
All service fees charged on your behalf are invoiced exclusive of GST. If you become registered for GST, you must notify us promptly. Unless you advise otherwise, the price nominated on your profile will then be GST inclusive, and invoices issued to Brides will identify the GST amount.
4 Brides is registered for GST. The 20% commission payable to 4 Brides includes GST.
You will receive an invoice for any commission due at the same time as payment for services is deposited into your nominated bank account. That invoice will be marked as “Paid” and you agree that 4 Brides can deduct its commission from the service fee collected on your behalf before payment is remitted to your account.

Payment terms

4 Brides will collect all payments for products or services purchased through the 4 Brides Marketplace and the Customer will receive a receipt for payment.
Customers will be required to pay a deposit to secure a booking, as well as progress payments leading up to the date of the booking. 4 Brides will hold that money until delivery of the service in case of cancellation.
On the day of the booking the Marketplace Supplier may be required to adjust the price of the booking by adding any additional services or items purchased, such as fake eyelashes, tattoo coverup, hair padding or hair styling changes.
Once you have finalised the booking, a final invoice will be issued to the Bride. The Customer invoice will be issued in your business name and will only include GST where you have notified us that you are registered for GST.
Please pay attention when finalising the booking. If there are any errors or items forgotten, payment will not be collected from the Customer for those items.
When the Customer invoice is finalised, 4 Brides will issue to you a tax invoice for our commission, and remit the balance to your nominated bank account within 7 days of the date of the Customer’s final invoice.

Your responsibilities

You are responsible for your taxation, WorkCover and superannuation obligations relating to the services you advertise on the 4 Brides Marketplace. You agree to indemnify 4 Brides against any claim made in respect of those liabilities.
Even though we hold a master policy for public liability, you are responsible for maintaining appropriate WorkCover and any other insurances relevant to your delivery of the services. You may also elect to hold your own public liability policy.
You are responsible for any loss, damage or expense that may be incurred by the client as a result of your provision of the services.

Closing your Marketplace Supplier account

You can close your Marketplace Supplier account at any time provided that:
you have been listed on the Marketplace for at least 12 months;
you have no future bookings listed on your profile.
Your profile will be removed from the 4 Brides Marketplace as soon as your account is closed.
If you wish to close your Marketplace Supplier account but still have future bookings to complete, please mark your calendar as unavailable for all dates after your latest booking, and any other days you do not wish to be available to provide services. Once you last booking has been delivered and you have received payment for that service, you will be able to close your Marketplace Supplier account.
If you have future bookings to complete but want to close your Marketplace Supplier account immediately, please contact us to assist in transferring that booking to a new Marketplace Supplier. Once the booking has been successfully transferred and you have no other future bookings in your account, you will be able to close you Marketplace Supplier account.
We reserve the right to suspend, terminate or disable your account if we believe that you are in breach of any of these terms and conditions.
We may transfer a booking to a different Marketplace Supplier if we receive a complaint about you from a verified customer, and that complaint cannot be resolved within 7 days. We will not be liable for any loss or damage suffered by you if we assist a Customer to transfer their booking to a new Marketplace Supplier as a result of an unresolved complaint.
We may remove your Marketplace Supplier account and profile from the 4 Brides Marketplace if we receive a serious complaint about you from a verified customer, without being required to investigate that complaint. We will not be liable for any loss or damage suffered by you if your profile is removed from the 4 Brides Marketplace.

End.

Privacy Policy

[Last updated February 2021]

Privacy

This privacy policy sets out how we handle your personal information and should be read with our terms and conditions. We comply with Australian privacy legislation, and ask our Marketplace Suppliers to comply with the terms of this privacy policy as well.
‘Personal information’ is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you.
We do not collect your data for sale, and we have effective systems in place to protect it.
We may also update our privacy policy from time to time and the new provisions will apply from the end of the month in which they are updated, so we recommend that you re-visit this privacy policy when you use our online services.

Staying Anonymous

You can browse our online services anonymously. However, if you would like to purchase any of our products or book our services, you will need to identify yourself and at that point we will collect your personal information. Our Marketplace Suppliers will receive your personal information when you make an enquiry or booking.

Collecting personal information

At all times we aim to only collect the information we need to deliver a product or service to you. We collect your personal information when you give it to us, for example:

when you join our mailing list
when you use the contact form on our website
when you purchase a product or service
when you become a supplier on our marketplace
when you call us, or contact us via social media
when you ask for access to information we hold about you
when you download a free resource

You agree that we may retain any of your personal information for a period of seven years for compliance purposes, although we are not obliged to do so.

Collecting sensitive information

If we collect sensitive information such as information about health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history, we will take steps to appropriately protect any sensitive information we do receive.

Testimonials

If you provide us or a Marketplace Suppliers with a testimonial, you give us your consent for the use of your name, and the date of service delivery to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. We may edit your testimonial for grammar or length, but will only do so where possible without changing the meaning of what you have said.

Social Networking Services and links to other websites

We may provide links to other websites or use social networking services such as Twitter, Facebook and Instagram to communicate with the public about our work. You may also connect to us or register an account using an external third-party application, such as Facebook using an application programming interface (API). When connecting to us through third-party applications or services, you will be granting us permission to receive information from these third-party applications. You can also choose to share some of your activity to certain social media networks which are connected to your account.
When you communicate with us using these services we may collect your personal information. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes and have their own privacy policies.

How we use Cookies and other identifiers

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect social media or website traffic information. These sites have their own privacy policies. We also may also use cookies, clear gifs, log files, flash cookies and session toolsto improve your experience when accessing our online services.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.
The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our online services to improve your user experience and the quality of our services. To find out how to opt out of tailored advertising please check the options available here – http://www.networkadvertising.org/choices/.

Security and overseas recipients

We are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure we use respected hosting services, industry best practice data compliance encryption software, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you. Our internal procedures may include:
risk assessment of misuse, interference, loss, and unauthorised access, modification or disclosure of your information
background tracking and records of changes made to your personal information
All hard copy records we keep are stored in Australia. For electronic records, we nominate Australia as the place of storage wherever possible. None of the personal information collected via our online services is knowingly sent overseas through our services.

Disclosure

The information that we collect about you is used only to provide you with our services. We do not publish your personal information. We provide access to your personal information in accordance with Australian privacy law. We may share your personal information with our professional advisors for the purpose of obtaining advice about our business, or compliance with our insurance, accounting or regulatory obligations.

Personal information about the customer will be shared with the supplier via the 4 Brides Marketplace platform and vice versa.

Accessing and correcting your personal information

If you have an account, you can check, correct, change and delete certain personal information by logging in and changing your account settings.
You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.

Problems?

If you have any concerns about our use of your personal information, please contact us at [email protected] let us know what the problem is. We will respond to your concerns within 30 days.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.

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Payments and Refunds

[Last updated February 2021]

Payment

The prices for our products and services, or the products and services made available through the 4 Brides Marketplace, are in Australian dollars.
All prices listed on the 4 Brides Marketplace are the prices that you pay. If the Marketplace Supplier is registered for GST, that price will be inclusive of GST. If the seller is not registered for GST, that price will be exclusive of GST.
Payment in full must be made before the product or service is provided.
Payment may be made using credit or debit card via payment third party payment providers PayPal and Stripe, or other method made available through our online services from time to time.
Third party payment providers (PayPal and Stripe) charge transaction fees on each transaction. Where those fees are passed on to you, they are passed on at cost only. Charges are usually 30c per transaction plus between 1.75% – 2.9% of the transaction value.
We cannot guarantee that a product will always be available. In the event that we cannot fulfil any order placed by you, we will refund any payment received for that product.
We will not be able to process your order if:
you supply incorrect payment details;
cleared funds are not approved / received through your nominated payment method; and
we suspect or identify fraudulent activity in the order process.

Cancellations and Refunds

See Using the 4 Brides Marketplace – For Brides for cancellation and refunds of service bookings with makeup artists and hair stylists.
To the extent required by Australian Consumer law, we will replace any defective product. A product is defective if it is faulty, does not do what it is supposed to do, is wrongly described, or differs substantially from a sample displayed.
If you have a problem with a product, you must contact us and make a claim within 5 business days. Faulty items must be returned to obtain a refund.
We are unable to offer any refunds if you simply change your mind about a product or service.
We are unable to offer refunds on any electronic products or services.
Where any of our products or services requires your participation or attendance, failure to attend or participate will result in forfeiture of any payment made by you.

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Disclaimer/ Important Information

[Last updated February 2021]

4 Brides is an online marketplace. Our online services provide a platform for introductions between people wanting to find makeup artists and hair stylists, and high quality Marketplace Suppliers who agree to a code of ethics.

We believe that Marketplace Suppliers who advertise via our Marketplace provide services of a professional standard. We make no recommendations in respect of the services offered. You must exercise your own judgment based upon your own personal circumstances before purchasing any products or services.

4 Brides is a proud member of Ethical Wedding Professionals and abides by the Code of Ethics. We require our Marketplace Suppliers to also abide by the Code of Ethics, ensuring all brides receive the highest level of service and integrity.

When you book a makeup artist or hair stylist through the 4 Brides marketplace, you will be entering into an independent agreement with that Marketplace Supplier.

Marketplace Suppliers are not employees, agents or subcontractors of 4 Brides. 4 Brides takes bookings and receives payments for services as an agent for the Marketplace Supplier you select.

You agree to use the 4 Brides Marketplace at your own risk and you acknowledge that 4 Brides does not provide any services, and so cannot be responsible for the services provided, or any consequences arising as a result of those services.

Please choose your services carefully. Changes to bookings made less than 120 days before your big day will attract cancellation fees.

Our online services are provided without express or implied warranty, save those implied warranties that, under the Competition and Consumer Act 2010 (Cth), cannot be excluded.

To the extent permitted by law, our liability for breach of any implied warranty or condition that cannot be excluded, is restricted at our sole discretion to the resupply of our services, or replacement or refund of defective products.

You agree that our total liability is limited to the amount of payment received by us from you for products or services in the 12 months before your claim, even if that amount is zero.

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Resolving Disputes

[Last updated February 2021]

Communication on the Marketplace

We encourage you to contact your Marketplace Supplier directly and raise any concerns with them before escalating your complaint. Sometimes a quick phone call can make all the difference.
If you have tried to resolve concerns with your Marketplace Supplier directly without success, please contact us and tell us what your concern is, and what you would like us to do to resolve it. We will discuss your concerns with the Marketplace Supplier to seek a solution, where appropriate. If not appropriate, we will work with you to transfer your booking to a different Marketplace Supplier.
If we believe your complaint or concerns are unreasonable, or result from an unrealistic expectation of the services, and are not the fault of the Marketplace Supplier, we will discuss possible solutions with you. If we are unable to resolve your concerns, we may cancel your booking. Cancellation fees may still apply.

Concerns on the day

At all times communication is key between yourself and your makeup artist or hair stylist. They (are not mind readers but) want to create a style or look that you are happy with so welcome feedback and open communication.
If you are not happy with the look being created for you, you are encouraged to immediately raise this with your Marketplace Supplier and provide them the opportunity to fix the problem straight away, or create a new look. If you are still not happy with the result, then your Marketplace Supplier will remove your makeup or undo your hairstyle (which may include wetting it down), and you will not be charged for that service.
If you do not raise concerns or complaints with your Marketplace Supplier on the day, then you are deemed to have accepted and been satisfied with those services.
We are not able to do anything to assist you after the day if you did not raise concerns on the day.

Products

Products that are faulty, do not meet the description*, or are not what you ordered may be returned within 7 days of receipt for a full refund. Postage costs are not refunded. Please see our refunds policy.

*Please note that colours are not necessarily truly represented on a computer screen due to the difference in colour systems and software used to represent images on different computers.

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Code of Ethics