How can I find the right stylist for me?
how can I search for a particular skill or experience level?
What is the critical booking information?
Are all the images shown in the stylist's gallery their own work?
What is the travel inclusion zone and can I book a stylist to travel outside this area?
Is parking for the stylists included in the pricing?
Why won't my booking automatically confirm and what is the '3 point criteria' to automatically book?
How is the 4 Brides Marketplace different to any other listing site?
What is the cancellation policy?
- For bookings cancelled more than 120 days before the booking date, all payments received for services will be refunded, less third-party transaction fees (such as payment gateway, credit card or PayPal fees).
- Bookings cancelled between 31 – 120 days before the booking date will attract a cancellation fee equal to 50% of the quoted booking fee, plus third-party transaction fees.
- Bookings cancelled 30 days or less before the booking date will attract a cancellation fee equal to 100% of the quoted booking fee.
What is the COVID policy?
- For bookings cancelled more than 120 days before the booking date, all payments received for services will be refunded, less third-party transaction fees (such as payment gateway, credit card or PayPal fees).
- Bookings cancelled between 31 – 120 days before the booking date will attract a cancellation fee equal to 50% of the quoted booking fee, plus third-party transaction fees.
- Bookings cancelled 30 days or less before the booking date will attract a cancellation fee equal to 100% of the quoted booking fee.
When do I need to pay for my booking?
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The person who makes the booking is responsible for payment in full.
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A deposit of 25% of the total amount of the booking is due on confirmation to secure the booking.
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A further 25% of the quoted amount is payable 120 days prior to the booking date, with the balance due 30 days prior to the booking date. If payment is not received when due, your booking may be cancelled, and you will receive notice of cancellation. Cancellation fees may apply.
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Final adjustments may be made on the day for additional products or services, such as false lashes, changes to hairstyles, tattoo coverage, extra persons or additional travel fees, payable within 7 days. Invoices will list all inclusions.
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The only exception to this is if the booking is edited and additional services or products added then those additions will be paid in full at the time of adjusting the booking.
What is the satisfaction policy?
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Your Marketplace Supplier will complete the services to a professional standard within the time frame agreed in your booking, assuming there are no extenuating circumstances out of their control. It is expected that a steady, ongoing flow of clients is available without any hold-ups.
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Your Marketplace Supplier will do their best to re-create the look you have requested.
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There is no guarantee that the look created will be an exact match to any images you have sourced for inspiration. Skin colour and condition, hair length and condition can all affect the ability to achieve a specific look, as well as the accuracy of the provided image which may have been digitally altered.
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If you are not satisfied with the look being created for you, you are encouraged to immediately raise this with your Marketplace Supplier and provide them the opportunity to fix the problem straight away, or create a new look. If you are still not happy with the result, then your Marketplace Supplier will remove your makeup or undo your hairstyle (which may include wetting it down), and you will not be charged for that individual service.
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Upon completion, your Marketplace Supplier will finalise your booking on the Marketplace. At that time you are deemed to have accepted, and been satisfied with the services.
How can I contact the stylist?
When is the best time to have trials?
What should I do if I have sensitive skin?
What is airbrush makeup?
How should I prepare my face for makeup on the day?
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Be sure to have a clean face with all makeup removed, including eye makeup residue. Extra time to remove makeup hasn’t been factored into the timings. Avoid using oily eye makeup removers on the morning you are having your makeup done.
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Use only minimal* non-greasy moisturiser and avoid a dense eye cream on the morning of the wedding. Products with a higher oil content can react with the makeup. *An exception to this may be in the middle of summer if the weather is humid, your makeup artist may want you to leave off all moisturiser, or, on the flip side, in the cooler months when your skin is drier you should be okay to use a regular amount of moisturiser. Be guided by your makeup artist at all times.
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Avoid using a sunscreen on your face. Sunscreen not only can make you greasy and shiny, but with titanium dioxide as a key ingredient this can flare against a camera flash resulting in a white face.
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Discuss your skin care program with your makeup artist well in advance leading up to your wedding day. Perhaps consider microdermabrasion or a hydrating facial program well before the big day.
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Avoid introducing anything new to your skin so close to your wedding day, including facials and waxing. You don’t know how your skin is going to react and the last thing you want is a break out the week of your wedding. If you are planning on embarking on a facial program then start this at least 6 months out from the wedding day.
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Brows – the most underrated feature on your face. Please give consideration to your brows as well structured and shaped brows can definitely complete the overall look. A brow wax a week prior to your wedding day is recommended however if your brows are in dire need of help then consider discussing with your beauty therapist 6 months out from the wedding day as you may need to grow them out to then allow them to be professionally shaped. This small point can make a big impact. Try to avoid fashionable trends such a unkempt bushy natural brows, hard structured stenciled brows or thin over-plucked brows – this will help to ensure your wedding photos remain timeless.
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Please be sure to let your makeup artist know what you have applied to your face. Even things like cold sore ointment can sit on the skin and then react when makeup is applied over it.
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If in doubt, leave everything off your face and your makeup artist can prep your skin accordingly.
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Although not skin prep as such, be wary of making any changes to any contraception medication you are taking (including stopping it altogether) within a couple of months of the wedding date if possible. A fluctuation in hormones can at times result in an acne outbreak.
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Of course all this advice is general and any advice from your makeup artist should overrule this.
How should I prepare my hair for hair styling on the day?
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Hair styling timings (and prices) are calculated on styling hair from a completely dry state, excluding short hair blow dries. Extra time to dry the hair first will not only blow out the timing schedule but may also incur additional costs.
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Hair that is very clean does not generally hold as well as hair that is a day or two ‘dirty’. We therefore recommend washing hair the morning prior to the wedding for all styles except a short hair blow dry.
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Please leave out all hair styling products and avoid using a GHD or similar straightener prior to having your hair styled. Hair that has been straightened can then be more difficult to curl or add volume.
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Discuss a timeline for a pre-wedding trim and/or colour with your hair stylist to ensure it will be perfect for your day. Generally hair colouring should be done 5-7 days prior to the wedding day but this can vary depending on the desired result and the actual colour.
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If having a short hair blow dry the hair can be washed on the morning and left wet for the hair stylist to manage. Again, leave out hair styling products.
How do I figure out timings for makeup and hair styling?
Why are Asian, African & Indian makeup styles listed in the service search list?
Can makeup and hair be done at the same time?
Yes and no. Yes, your makeup artist and hair stylist can be booked for the same times for a group of 2 or more, so long as each has someone to work on from the start. If the booking is only for 1 person then they would need to be booked one after the other as it is not ideal for makeup to be done whilst the hair stylist is moving your head.
Generally on the wedding day the makeup artist will start on one person whilst the hair stylist starts on another, and they then change around making sure that the same person isn’t left to the end for both services. Usually the makeup artist will require the client to be sitting up high on a stool and the hair stylist will want them sitting low in a normal height chair, so it is best to avoid both stylists needing to work on the one person at the same time.
Does the bride normally go first or last?
What is the 'Ethical Wedding Professionals' group?
- Abide by all local and federal laws governing the industry.
- Obtain and maintain current licenses and certificates as required by law.
- Maintain adequate liability insurance.
- Operate under a current ABN or ACN.
- Operate their business in an honest and ethical manner.
- Treat all clients with respect, a sense of co-operation and with concern for their welfare.
- Personally and professionally treat peers and suppliers with the same respect in which I would wish to be treated
- With transparency, offer full disclosure to clients, any financial interest or payment received, extending to and including monetary payment, exchange of service of value, on referral or recommendation of services, products or venue.
- Have no expectation or demand of payment for referral or recommendation including commissions, gifts or kickbacks.
- Truly and honestly represent business in all forms of marketing and advertising
- Have the best interests at heart of the client and the wedding industry in general.
- Aim to maintain a standard of excellence in honesty, ethics and standards within the wedding industry and ultimately aim to improve and lift these standards.